Helpdesk/FaQ

Follow these steps to complete your shopping mission:

1. Choose your product. Browse the catalog at parabellum.id and open the product page you need.
2. Select a variant. Choose from the available sizes and colors. Check the Size Chart on the product page to get your size on target.
3. Add to cart. Click “Add to Cart”, then keep shopping or head straight to your cart.
4. Check out. Click “Checkout”, then fill in your email, phone number, and shipping address completely and accurately.
5. Choose shipping. Select from the courier services available for your address.
6. Choose a payment method. Payments are processed securely through Xendit, with the following options:
   
   Virtual Account (BCA, BNI, BRI, Mandiri, Permata, and other banks)
   QRIS
   E-Wallet (OVO, DANA, ShopeePay, LinkAja)
   Credit / Debit Card (Visa, Mastercard, JCB)
   Retail Outlets (Alfamart, Indomaret)
   Paylater (Kredivo, Akulaku)
   
   Payment method availability may change at any time. The methods shown on the checkout page are the ones currently active and available for use.

No, it’s not required. However, first-time account registrants get a 10% discount on Field Boots, Mid Boots, tops, and bottoms. Sign up now and secure your advantage.

Your tracking number will be sent to your email once your order has been dispatched. Enter it on the tracking link provided in the email to monitor your package’s location.

Paid orders cannot be canceled. Cancellations only apply in the event of an error on Parabellum’s part, for example when the physical stock does not match what is shown in our system.

Yes. Send your order number along with the updated address or order details to info@parabellum.id before your order ships.

Our WhatsApp service is for general inquiries only. To make a purchase, please order directly at parabellum.id or visit our flagship store at Jl. RC Veteran No. 67, Jakarta Selatan.

Yes. An invoice will be sent automatically to your email once your payment has been confirmed. For a tax invoice (faktur pajak), send your order number along with your NPWP (Indonesian Tax ID) details (name, NPWP number, and address as registered on the NPWP) to info@parabellum.id. The tax invoice will be processed once we receive your details.

If you’re interested in placing a bulk order, email us directly at info@parabellum.id with links to the products you’d like to order from www.parabellum.id, along with details of your order plans. Our team will get back to you with further information.

Open the product page, then select a variant. If a variant can still be selected, it’s in stock.

Yes. Our flagship store and online stock are connected in a single system.

Open the product page, then click the Size Chart section. Measure your foot length and match it to the chart provided.

Care instructions are available on every product page under the Care & Treatment section. Treat your gear right, and it’ll be ready whenever you need it.

Not all Parabellum footwear variants are waterproof. Check the specifications on the product page to confirm whether the variant you’ve selected is water-resistant or waterproof.

We use TIKI for intercity delivery, Lalamove for instant delivery, and FedEx for international shipping.

• Java Island: up to 3 business days
• Outside Java: 5–7 business days, depending on the destination
  
  
  Estimates do not apply in force majeure circumstances.
  
  

Yes. Field Boots and Mid Boots purchases come with free shipping across Southeast Asia and Hong Kong SAR.

Yes. International shipping is available through our partnership with FedEx.

Please contact the courier and provide your airway bill (tracking) number, which we have sent to you via email.

Yes. Instant delivery within Jakarta is charged a flat rate of IDR 50,000. For other areas in Greater Jakarta (Jabodetabek), please send a request by email to info@parabellum.id.

Yes, as long as it meets the applicable exchange requirements.

• The product has never been worn
• Tags have not been cut or removed
• The product is returned complete with its original packaging
• The request is submitted no later than 7 days after the purchase date

No later than 7 days after the purchase date.

For size exchanges or returns at the buyer’s request, shipping costs are paid by the buyer. For damaged or incorrect items caused by our error, shipping costs are covered by Parabellum.

Report it by email to info@parabellum.id no later than 7 days after receiving the product, and include:

• Your order number
• Photos of the damaged or incorrect product
• An uncut unboxing video (mandatory), recorded starting while the package is still sealed

Reports without an unboxing video cannot be processed.

No. Purchases made through Shopee, Tokopedia, or TikTok Shop are subject to the return policy of the marketplace where you made the purchase.

Refunds apply in the event of an error on our part, such as an item being out of stock. Refunds are processed every Tuesday and Friday, and requests must be submitted at least 1 day before the processing day.